Terms of Use

Payment

We accept paypal. All sales are final. Please contact us with any problems and we will do our best to work out a solution.

**Please note that if you pay with ECHECK through Paypal you will not receive your files for download until payment is cleared. This can take anywhere from 2-10 business days.**

Shipping

Instant Download.

**This is a design file. This is NOT the finished product. You will need an embroidery machine to use the file.**

Refunds and Exchanges

Formats offered: DST – EXP – JEF – HUS – PES – VIP – XXX

If you need a different format, please contact us and we will try to work with you. We will not offer refunds for formats that we do not offer and haven’t been able to test.

No refunds are offered on digital items. Please make sure you are purchasing a file that will fit the hoop that you are using. We will also not give refunds due to size issues. Designs that are altered will not be supported as we were not able to test them ourselves. All sales are final!

If you have purchased a duplicate design, we will not offer a refund but will offer you to trade in the design for one of equal or lesser value.

Additional Policies/Terms

We do not permit sharing, copying, trading or reselling of our designs. Final stitch outs of our designs may be sold; but the files themselves can NOT be resold for profit.

You may not send any of our design files to anyone for any reason what so ever. If you have any questions or are having an issue, please contact us. You are welcome to merge aspects of our designs with others that you own, but do NOT share the digital files. Selling of our designs by you is prohibited.

We do not guarantee the quality of the designs if they are altered, reformatted or resized in any way.

You may sell finished items created from our files. Mass production is prohibited unless you receive consent from us prior to.

Download Information

Your available downloads will be available to you when logged into your account. There is a maximum re-download limit of 5 downloads per design. If you need assistance or are unable to download your design, please contact us.